1. What Hey Hala is
Hey Hala is a personal assistant you talk to on WhatsApp. Hala helps you think things through, write, plan and keep track of your day. She can set reminders, keep your tasks, lists and notes, and work with the Google accounts you connect: your calendar, Gmail and Drive.
We’re always building, so features change. Some of what our website describes may not be available to you yet.
2. Who can use it
You must be 18 or older and able to agree to these terms. You need your own WhatsApp account, and you must follow WhatsApp’s terms when you use Hala there.
3. Your account
Your account is tied to your WhatsApp number, so anyone who can use your WhatsApp can talk to Hala as you. Keep your phone and WhatsApp secure, and tell us straight away if you think someone else is using your account. If you change your number, contact us to move your account to it. You’re responsible for what happens through your account.
4. Subscription and payment
- Hala replies once your subscription is active. Until then, she can only tell you how to activate it.
- For now, you pay us directly, following the instructions we send you, and we activate your subscription when we receive your payment.
- Each payment covers the period agreed when you pay. Nothing renews or charges you automatically: when your period ends, Hala stops replying until you renew.
- Prices can change, but a change never affects a period you’ve already paid for, and we’ll tell you before a new price applies to you.
- Payments aren’t refundable, except where the law requires it. If we stop the service, or close your account when you haven’t broken these terms, we refund the unused part of your period.
5. Using Hala responsibly
Don’t use Hey Hala to:
- break the law, or help someone else break it;
- harass, threaten, deceive or harm anyone, or send spam;
- create content that sexually exploits children, promotes violence or is otherwise illegal;
- violate anyone’s privacy or intellectual property;
- get into other people’s accounts or data, or parts of our systems you weren’t given access to;
- disrupt, overload, reverse engineer or scrape the service, or get around its limits;
- resell Hey Hala or provide it to others without our written permission.
6. AI has limits
Hala’s replies are generated by AI. They can be wrong, incomplete or out of date, even when she sounds sure.
- Check anything important before you rely on it.
- Hala isn’t a doctor, lawyer, financial adviser or therapist, and her replies aren’t professional advice.
- Hala isn’t an emergency service. If you or someone else is in danger, contact your local emergency services.
- Don’t rely on Hala alone for anything where a mistake or a missed reminder could cause serious harm, like when to take medication.
7. Actions on your behalf
When you connect a service and ask Hala to do something with it, you authorise her to do it. Things that only affect you, like adding a private event to your calendar, she does straight away. Before she sends an email, invites people or does anything else that reaches other people, she shows you the details and waits for your OK. Check them before you confirm: you’re responsible for the actions you approve. Connected services have their own terms, which also apply.
8. Your content
What you send Hala stays yours. You give us permission to store, process and transmit it only as needed to run Hey Hala for you, as our Privacy Policy describes.
What Hala writes for you is yours to use, though others may get similar replies. Only share what you have the right to share, such as other people’s details.
9. Our service
Hey Hala, the name Hala, our logo, website and software belong to MetaEmpires and our licensors. These terms let you use the service for yourself; they don’t give you any other rights to it. If you send us feedback or ideas, we may use them without owing you anything.
10. Availability and changes
We work to keep Hala running, but we can’t promise she’ll always be available or free of errors. She depends on services we don’t control, like WhatsApp and our AI provider, and may be interrupted when they change or go down. We may add, change or remove features. If a change significantly reduces what you’ve paid for, we’ll tell you, and you can ask for a refund of the unused part of your period.
11. Ending your use
You can stop using Hala at any time, and ask us to delete your account. We may suspend or close your account if you break these terms, if your use puts other people or the service at risk, or if the law requires it. Where it’s reasonable, we’ll tell you why first. If we stop offering Hey Hala, we’ll give you notice and refund the unused part of your subscription.
12. Liability
Hey Hala is provided “as is” and “as available”. To the fullest extent the law allows:
- we give no warranties beyond those in these terms;
- we’re not liable for indirect or consequential losses, like lost profits, data or opportunities;
- we’re not liable for losses caused by relying on Hala’s replies without checking them, by services we don’t control, or by events beyond our reasonable control;
- our total liability to you for any claim is limited to what you paid us in the 12 months before it.
Nothing in these terms limits liability that the law doesn’t allow us to limit, or takes away rights you have as a consumer that can’t be waived.
13. Changes to these terms
When we change these terms, we update the date at the top. If a change is significant, we’ll tell you on WhatsApp or by email before it takes effect. If you keep using Hey Hala after that, the new terms apply; if you don’t agree with them, you can stop using it.
14. General
If part of these terms can’t be enforced, the rest still applies. If we don’t enforce a term straight away, we can still enforce it later. You can’t transfer these terms to someone else. We may transfer them if Hey Hala is sold or reorganised, without reducing your rights.
15. Contact us
Questions about these terms or your account: hello@heyhala.me.